Company information.

Seller identity

MG DEĞER GIDA ANONİM ŞİRKETİ; MERSİS 0620169058000001; Trade Registry 1114090; VKN 6201690580, Davutpaşa Vergi Dairesi; Maltepe Mah. Eski Çırpıcı Yolu Sk. Parima No: 8 İç Kapı No: 85, Zeytinburnu / İstanbul, Türkiye; store@monelia.com.tr; +90 212 665 05 05.

• Brand: MONÉLIA
• Website: https://monelia.store
• WhatsApp support: +90 538 021 28 60

How to place an order

Choose a language and currency, review the product, available size, public or eligible member price and order format, add products to the cart, enter delivery and invoice details, review the order total and the legal documents, then confirm the order.

• You may buy individual bottles or full cartons.
• Approved trade members see the private carton discount only after secure sign-in.
• Quoted or international wholesale orders are completed only after a written quotation or separate agreement.

Correcting input errors

Cart quantities, product formats and customer information can be corrected before submission. After submission, contact MONÉLIA immediately with the order reference. A requested correction is effective only after written confirmation if fulfilment or payment has already started.

Contract record and access

The order summary, applicable legal version, acceptance time and transaction status are stored against the order reference for the periods required by law and legitimate record keeping. A copy is emailed to the customer. Customers should save the email and may request another copy from the support address.

Payment and fiscal documents

Until card payment is activated, an online submission is a saved order or quote request and does not prove payment. When activated, card data will be entered directly in the licensed payment provider's secure frame and will not be stored by MONÉLIA. A confirmation or proforma is not an official tax invoice; any required e-Arşiv/e-Fatura is issued separately through the applicable fiscal system.

Delivery and communications

MONÉLIA selects an appropriate licensed carrier according to destination, product and service availability. Delivery estimates and charges are shown or confirmed before fulfilment. Transactional messages are sent to the email and phone supplied by the customer; marketing messages are not required to buy.

Complaints and dispute channels

Send complaints to store@monelia.com.tr with the order reference and evidence. Mandatory consumer rights remain unaffected. Consumers in Türkiye may apply to the competent Consumer Arbitration Committee or Consumer Court according to the statutory monetary thresholds and venue rules.