Payment status, billing & reimbursement
Payment & refunds.
The current pre-payment status of the shop, the controls that apply when online card payment is activated, and how lawful refunds are handled.
Current shop status
Online card payment is not active. Submitting the checkout form creates an unpaid, non-binding order request only. MONÉLIA does not charge a card, create a paid sale or ask the customer to send money through the website at this stage. The customer receives an email record with a reference number.
Final confirmation before payment
Before requesting payment, MONÉLIA provides the applicable mandatory product information, stock position, delivery destination, carrier or delivery method, shipping charge, destination costs included by the seller, final payable total, currency and payment method in writing. A customer should not pay until that confirmation is received and accepted.
Online card payment when activated
Card payment will be activated only after the acquiring bank/payment institution setup and production controls are complete. The final amount and currency will be shown before authorization. Complete card data and security codes will be entered in the licensed provider's secure environment and will not be stored by MONÉLIA. Any 3-D Secure or bank authentication step is controlled by the relevant bank/provider.
Bank transfer and wholesale
Bank transfer is used only where MONÉLIA issues written bank instructions tied to an order reference, quotation or separate commercial agreement. International wholesale and distributor transactions are not concluded through the consumer checkout and remain subject to the signed quotation/contract, bank-transfer schedule and agreed delivery term.
Failed, duplicate or disputed payment
A failed or abandoned payment does not create a paid sale. If a duplicate or incorrect debit is reported, MONÉLIA and the payment provider review the transaction reference and make any correction required by law. Chargeback and fraud reviews do not remove mandatory consumer rights.
Refunds and fiscal documents
Valid refunds for cancellation, withdrawal, non-conformity, impossibility or another legal ground are made within the applicable legal period, normally to the original payment method unless the customer lawfully agrees otherwise without extra cost. A payment receipt or order email is not an official tax invoice. Required e-Arşiv/e-Fatura documents and any cancellation/refund record are issued separately through the applicable fiscal system.
Save the documents before ordering.
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